This latest update enables practices to access the messages associated with their phone tree, listen to the default audio messages, upload custom audio files for these messages, and revert back to the default audio messages.
Practices can better communicate with their patients and provide an excellent experience
Under Call-to-Text select Custom Messages
Depending on which phone tree is active for your practice, the Messages tab will display a list of audio and text messages associated with that phone tree. Your practice can then choose to view or edit those messages by selecting that message’s edit icon.
On the individual message page, the user can listen to the current audio by clicking the play button and can reference the script in the text box next to the audio player if they wish to make their own recording.
Is there additional cost associated with this feature?
No. It is a part of PatientPop Connect: Call-to-Text
What are the audio file format requirements for custom recordings?
This feature accepts only .mp3 audio files.
How do I upload a new custom recording?
How long does it take for a new recording to reflect on the phone tree?
Completed uploads should take a few seconds to be reflected in the phone tree, no more than a full minute.
Can I record a new audio file directly from the Dashboard?
No, .mp3 audio files must be recorded separately, then uploaded to the dashboard.
Can I change the audio file once I’ve uploaded it?
This feature allows you to revert to the default audio, and upload a new audio file. There is no limit to the number of times you can update the audio file for a given message.
How do I create an .mp3 audio file?