PatientPop’s text messaging service allows your practice to send and receive text messages from the Practice Portal. We assign your practice location a dedicated phone number to send and receive texts.
All text messages will live under Messages > Text > Location.
In the search field, enter the phone number of the patient, then select the appropriate search result.
There are two ways: (1) Enter the patient’s phone number in the search bar. If the system does not have this number on file, you will be prompted to add a new patient. (2) Navigate to the Patients section and click the “Add New Patient” button on the upper right area of the page.
You have the option to resend the request for consent. If they do not provide consent, the system will not enable you to send manual text messages to them. Automated system text messages such as Appointment Reminders, will still work.
Patients can respond to text messages with “UNSUB” to opt out. This will change the patient’s preference to “email only”, which will be reflected in our systems so that you can avoid texting the patient in the future.
Yes. A patient record will be created with a placeholder name that you can update once you receive further details from the patient.
The sending or receiving of attachments is not supported at this time, but we’re working on making this feature available in the coming weeks.
We currently do not have translation capabilities.
Not at this time, but we’re working on making this feature available in the coming weeks.
Not at this time. Archiving will occur at the patient level in the coming weeks.
Not at this time, but we’re working on making this feature available in the coming weeks.