Upcoming Maintenance to Tebra's API Endpoint

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Updated: 05/19/2025 | Views: 47

Tebra has a planned update scheduled for July 1, 2025 that impacts the GetAppointments endpoint when using the TimeZoneOffsetFromGMT filter. This important update will ensure appointment times returned by our public API reflect the correct time zone offset, regardless of daylight savings status.

FAQs

Answers to the most common questions about the update.

Question	Answer
What is the issue?	Appointments are stored in Pacific Time in our database which is affected by daylight savings time (DST). When using the TimeZoneOffsetFromGMT filter in the GetAppointments API call, a daylight savings calculation error may result in appointments being off by one hour. For example: If both the appointment time and the current time are in DST, the time is returned correctly. If the appointment time is in DST and the current time is not in DST, the time returned is one hour ahead. If both the appointment time and the current time are not in DST, the time is returned correctly. If the appointment time is not in DST and the current time is in DST, the time returned is one hour behind.
How will this update fix the issue?	After the update, the appointment start and end times returned by the GetAppointments API call will accurately reflect the specified TimeZoneOffsetFromGMT, regardless of the appointment date or current date's daylight savings status.
When will this update happen?	The update is scheduled for July 1, 2025.
What do I need to do?	Closer to July 1, 2025, remove any changes previously made to the integration. If you work with a third-party integrator, developer, or partner who uses our API, we strongly recommend forwarding these details to ensure they are informed and can adjust their systems as necessary.
Can this update be applied to my account sooner?	Yes. Create a case through the Customer Care Center for this request with the following: Category: Select Product Support. Issue: Select Product API. Issue Detail: Select API Inquiry.
Will this affect historical appointment data?	No. Appointment data in the database will remain unchanged. The update only affects how the API call returns times based on the offset provided.
Will this change how appointments appear in Tebra?	No. The update only affects how the API call returns times based on the offset provided and will not change how appointments appear in Tebra.
Who can I contact for additional questions?	For additional questions about this update, create a case through the Customer Care Center with the following: Category: Select Product Support. Issue: Select Product API. Issue Detail: Select API Inquiry.