Billing Provider Address1 cannot be a PO Box or Lockbox Address. 2010AA.N3*01

Rejection Message

Billing Provider Address1 cannot be a PO Box or Lockbox Address. 2010AA.N3*01

Rejection Details

This rejection indicates the billing address cannot be a PO Box. Sending a PO box in the billing provider address information is against 5010 ANSI guidelines.

Resolution

The provider can send the PO Box address in the Pay To Address.

Follow the instructions below to enter the Pay To Address for all insurances or a specific one.

Follow the instructions below to enter the “Pay to” address for all insurance companies the provider bills:

1. Click Settings > Providers. The Find Provider window opens.
2. Look for and open the provider record. The Edit Provider window opens.
3. Click on the Claim Settings tab.
4. Click the "Enable Pay-To Address For Professional" checkbox.
5. Enter the Practice Name in the Name field.
6. Enter an address in the Address field with a valid 9 digit zip code.
7. Use the USPS Zip Code Look Up tool to validate the 9 digit zip code.
8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

Follow the instructions below to enter the “Pay to” address for a specific insurance company the provider bills:

1. Click Settings > Providers. The Find Provider window opens.
2. Look for and open the provider record. The Edit Provider window opens.
3. Click on the Claim Settings tab.
4. Click Add. The Override Claim Setting window opens.
5. Click Insurance Company. The Select Insurance Company window opens.
6. Look for and select the insurance company.
7. Click the "Show Advanced Settings" checkbox.
8. Click the "Override pay-to Address" checkbox.
9. Enter an address in the Address field with a valid 9 digit zip code.
10. Use the USPS Zip Code Look Up tool to validate the 9 digit zip code.
11. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.