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Tebra Help Center

Billing Provider Tax ID/EIN Submitted Does Not Match BCBSF Files


Rejection Message


Rejection Details

This rejection indicates the Tax ID submitted on the claim does not match what BCBS has on file for this provider. 


The provider will need to contact Provider Services at the payer to verify if they are billing under the correct NPI and Tax ID and (if necessary) ensure the NPI and Tax ID on file in the payer’s system are updated and accurate. 

If the tax ID sent has been updated in the BCBS system, rebill and resubmit all affected claims.

If the tax ID needs to be updated for all insurances and provider, follow the instructions below:

  1. Click Settings > Practice Information. The Practice Information window opens.
  2. Enter the correct Tax ID in the EIN field.
  3. Click Save

Then, rebill and resubmit all affected claims. 


Or set up a claim settings override for the provider to bill with a different Tax ID:

  1. Click Settings > Providers. The Find Provider window opens.
  2. Look for and open the provider record. 
  3. Click on the Claim Settings tab.
  4. Click Add. The Override Claim Setting window opens.
  5. Click Insurance Company. The Select Insurance Company window opens.
  6. Look for and select the appropriate insurance company.
  7. Change the Tax ID drop-down to the correct option (EIN or SSN).
  8. Click "Override EIN/SSN" to enter a different Tax ID/SSN.
  9. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.