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Tebra Help Center

Claim Frequency Type Code is Invalid


Rejection Message

Claim Frequency Type Code is Invalid

Rejection Details

This rejection indicates the claim was submitted with an Insurance Program code of “09 -Self-Pay.”

Certain payers will not accept claims without the appropriate insurance program code tied to the insurance company being billed.


Follow the instructions below to change the insurance program code:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
  5. Double-click on the Insurance Name. The Edit Insurance Plan window opens.
  6. Double-click on the Insurance Company 
     name. The Edit Insurance Company window opens.
  7. Click the Insurance Program drop-down to select the  correct insurance program code.
  8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.