Claim Frequency Type Code is Invalid

Rejection Message

Claim Frequency Type Code is Invalid

Rejection Details

This rejection indicates the claim was submitted with an Insurance Program code of “09 -Self-Pay.”

Certain payers will not accept claims without the appropriate insurance program code tied to the insurance company being billed.

Resolution

Follow the instructions below to change the insurance program code:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
5. Double-click on the Insurance Name. The Edit Insurance Plan window opens.
6. Double-click on the Insurance Company 
    name. The Edit Insurance Company window opens.
7. Click the Insurance Program drop-down to select the  correct insurance program code.
8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.