LINE COUNTER IS MISSING, INVALID, OR OUT OF SEQUENCE

Rejection Message

LINE COUNTER IS MISSING, INVALID, OR OUT OF SEQUENCE.

Rejection Details

The claim rejected due to a payer specific edit. Medicaid – California (MC051) only allows 6 service lines per claim.

Resolution

Follow the instructions to void a service line:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Click Action > Void > Apply.
4. Click Save all the way out.

Next, create a new encounter containing all the voided service lines so that each encounter only has 6 service lines.

Then, rebill and resubmit all affected claims.