Pay-To Provider Country Code should be Blank, CA, or MX. 2010AB.N4*04

Rejection Message

Pay-To Provider Country Code should be Blank, CA, or MX. 2010AB.N4*04

Rejection Details

This rejection indicates the Country/Region information submitted for the Provider’s Pay to Address is populated (e.g., USA) and submitted with the claim. This information is expected to be left blank.

Resolution

Follow the instructions below to correct the the country code from the provider's address:

1. Click Settings > Providers. The Find Provider window opens.
2. Look for and open the provider record. The Edit Provider window opens.
3. Click on the Claim Settings tab.
4. Click Address under "Enable Pay-To Address for Professional Claims."
5. Remove the Country/Region.
6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

If an override claim setting was created for this insurance company, follow the instructions below to remove the country code from the “Pay To” address:

1. Click Settings > Providers. The Find Provider window opens.
2. Look for and open the provider record. he Edit Provider window opens.
3. Click on the Claim Settings tab.
4. Double-click the specific insurance company under Override Claim Settings. The Override Claim Setting window opens.
5. Click the "Show Advanced Settings" checkbox.
6. Click Address under "Override pay-to address."
7. Remove the Country/Region.
8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.