Payer Responsibility Sequence Number Code cannot occur more than once within a claim

Rejection Message

Payer Responsibility Sequence Number Code cannot occur more than once within a claim

Rejection Details

This rejection indicates there are multiple or duplicate payers listed on the claim and their sequence numbers are not listed or unique.

Sequence numbers correlate with the patient's coordination of benefits.

• 1 = Primary
• 2 = Secondary
• 3 = Tertiary

Resolution

Follow the steps below to deactivate an insurance policy:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double click the appropriate claim to open. The Edit Claim window opens.
3. Double click the Case name. The Edit Case window opens.
4. Double click the appropriate insurance policy to open. The Insurance Policy window opens.
5. Click to clear the "Active" checkbox.
6. Click Save at the bottom of each relevant insurance window until it is no longer available.

Then, rebill and resubmit all affected claims when ready.