Rejected at Clearinghouse Claim Level Date is Missing or Invalid

Rejection Message

Rejected at Clearinghouse Claim Level Date is Missing or Invalid

Rejection Details

This rejection has two possible causes:

1. The claim is missing an accident date and one must be added in order to bill this payer for the services included on the claim.
2. The accident date included on the claim was invalid.

Resolution

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Click on the Condition tab.
5. Click the appropriate condition checkbox in the Condition related to section.
6. To remove an incorrect date:
   1. Right-click on the date and click Remove.
7. To add the accident date:
   1. In the Date Type drop-down menu, select the Accident Date.
   2. In the Start Date field, enter or select the date in the drop-down menu.
   3. In the End Date field, enter or select the date in the drop-down menu (if applicable).
   4. Click on the Add button to populate the date to the field below.
8. Click Save all the way out (multiple saves may be required).