Service Unit Count is required and must be valid. 2400.SV1*04

Rejection Message

Service Unit Count is required and must be valid. 2400.SV1*04

Rejection Details

This rejection indicates the service line(s) was submitted with a Unit Count of 0.

Resolution

Follow the instructions below to add a unit to the service line from the encounter:

1. Click Encounters > Find Encounter. The Find Encounter window opens.
2. Click the All tab.
3. Look for and double-click on the encounter that needs correcting.
4. Navigate to the Procedures section and enter a unit for service line(s) with 0 under Units.
5. Click Save & Rebill.

Then, resubmit all affected claims.