The Supervising Provider Information was found but not expected since it is the same as the Rendering Provider

Rejection Message

The Supervising Provider Information was found but not expected since it is the same as the Rendering Provider.

Rejection Details

This rejection indicates the Supervising Provider and Rendering Provider included on the claim are the same.

A Supervising Provider should not be sent on the claim if they are the same as the Rendering Provider.

Resolution

Follow the instructions below to remove the supervising provider:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Encounter number.  The Edit Encounter window opens.
4. Click the X next to the Supervising Provider name.
5. Click Save & Rebill.

Then, resubmit all affected claims.