Rejected by Jopari. Status Message: A6 - Acknowledgement/Rejected for Missing Information - The claim/encounter is missing the information specified in the Status details and has been rejected.; 749 - Date of Injury/Illness

Rejection Message

Rejected by Jopari. Status Message: A6 - Acknowledgement/Rejected for Missing Information - The claim/encounter is missing the information specified in the Status details and has been rejected.; 749 - Date of Injury/Illness.

Rejection Details

This rejection indicates that the claim failed Jopari's validation. The claim is missing a date of injury for a workers compensation claim or an accident date for an auto accident claim.

Resolution

Follow the instructions below to verify the condition:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Click on the Condition tab.
5. Click the appropriate condition checkbox in the Condition related to section.
   • Auto Accident? = AA
     • Select a State from the drop-down menu.
   • Employment? = EM
6. Add a date for the condition.
   1. Select a Date Type from the drop-down based on the condition selected above:
      • Select the Accident Date for auto accident.
      • Select the Date of Injury for employment.
   2. In the Start Date field, enter or select the date in the drop-down menu.
   3. In the End Date field, enter or select the date in the drop-down menu (if applicable).
   4. Click on the Add button to populate the date to the field below.
7. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.