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Auto Accident State is required if Related Causes Code is AA. 2300.CLM*11-4

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Rejection Message

Auto Accident State is required if Related Causes Code is AA.  2300.CLM*11-4

Rejection Details

This rejection indicates the state of the accident is missing. Claims marked as an auto accident cannot billed without an accident state. 

Resolution

Follow the instructions below to add an accident state and date:
  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Click on the Condition tab.
  5. Select a State from the drop-down menu.
  6. To add the accident date:
    1. In the Date Type drop-down menu, select the Accident Date.
    2. In the Start Date field, enter or select the date in the drop-down menu.
    3. In the End Date field, enter or select the date in the drop-down menu (if applicable).
    4. Click on the Add button to populate the date to the field below.
  7. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.


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