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Service Date is invalid. 2400.DTP*472


Rejection Message

Service Date is invalid.  2400.DTP*472

Rejection Details

This rejection indicates that the From and To Date of Service entered in the encounter are invalid.

If submitting a range of service, the ending Date of Service cannot be before the Beginning Date of Service. 

The Beginning Date of Service cannot be after the Submission Date or before the patient’s date of birth.


Follow the instructions below to verify the From and T” dates on the encounter:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Encounter number.  The Edit Encounter window opens.
  4. Under the Dates section, check the From Date and Through Date. Verify that the date range for the month, day and year are correct.
  5. Under the Procedures section, check the From Date and To Date columns for each service line. Verify that the date range for the month, day and year are correct.
  6. Edit the dates as necessary.
  7. Click Save & Rebill.

Then, resubmit all affected claims.

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