Patient zip code missing Your claims cannot be submitted without a valid patient address

Rejection Message

Patient zip code missing Your claims cannot be submitted without a valid patient address.

Rejection Details

Kareo Validation Error

This rejection indicates the zip code populated in the patient’s address is missing.

Claims billed without the patient’s zip code will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

Resolution

Follow the instructions below to verify the patient’s address:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Patient Name. The Edit Patient window opens.
4. Enter the address on file into the USPS Zip Code Look Up tool.
5. Enter the correct 9-digit zip code into the Address field.
6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.