Your claims cannot be submitted without a valid gender for the other payer's subscriber. Please open the Edit Patient task in Kareo, open Case, Insurance Policy and enter a valid gender for the Insured

Rejection Message

Your claims cannot be submitted without a valid gender for the other payer's subscriber. Please open the Edit Patient task in Kareo, open Case, Insurance Policy and enter a valid gender for the Insured.

Rejection Details

Kareo Validation Error

This rejection indicates the patient’s insurance policy is through another individual but a gender has not been populated for the Insured.

Claims billed without a gender for the Insured will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.
 
Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.

Resolution

Follow the instructions below enter the gender for the insured:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Double-click on the appropriate Insurance Policy with an insured. The Insurance Policy window opens.
5. Select the insured's Gender from the drop-down.
6. Click Save all the way out (multiple saves may be required).