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Kareo and PatientPop are now Tebra. Becoming Tebra will take time and we appreciate your patience as we transition to the new brand experience.Learn More
Tebra Help Center

Release Notes July 2023

Updated: 07/17/2023|Views: 2809

On July 20, 2023, your Kareo account will be upgraded to the latest version.


Billing General Improvements

  • For our customers using the Tebra Web Service API, Tebra recently instituted additional guidelines for our GetPatient, UpdatePatient, GetExternalVendors API endpoints. Starting July 11, 2023, the frequency guidelines of these API endpoints have been updated to:
    • GetPatient: Can be called once every 1/4 seconds
    • UpdatePatient: Can be called once a second
    • GetExternalVendors: Can be called once a second
    Tebra will establish guidelines across all of our endpoints in the upcoming month as we continue to advance our API safeguards.

Billing Resolved Issues

  • Fixed an issue where users received an error message when performing a code check on the encounter
  • Fixed an issue where the No Response filter of the Find Claim window was not working
  • Fixed an issue with customer API keys that may have affected integrations with third party applications


Customer Care Center Improvements

The in-app Customer Care Center empowers users to submit support requests, upload attachments, and track case progress with statuses in real-time. The Customer Care Center now includes the ability to search by Case Number, sort by Case Number or Contact, and pagination to increase performance.

View Improvements
  1. Access the Customer Care Center.
  2. Click the Case List tab. The Case List page opens.
  3. Improvements:
    1. Enter the Case Number to filter the case list.
    2. Click any column header to sort by ascending or descending.
    3. Pagination displays up to 10 cases per page by default. To change how many cases to display per page, click the Rows per page drop-down and select 10, 25, 50, or 100.


Mobile Resolved Issues

  • Fixed an issue where Subscribed Reports incorrectly displayed under Documents for all users
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