Updated: 12/01/2020
Views: 7830
Users with the System Administrator and/or Biller web role(s) can access Patient Collections that allow you to view patient balances, track the practice's collection activity, take payments, and access the patient's account history.
Access Patient Collections
- Hover over the Billing icon on the top menu and click on Patient Collections. The Patient Collections page opens and patients with an account balance displays.
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Navigate Patient Collections
- Click a category on the left menu to view patient balances by status.
- Use the drop-down menu options to filter patient balances within a status.
- Sort: Defaults to Patient Name. Click to select Patient Balance, Date of Service, or Date of Last Statement.
- Last Statement: Defaults to <30 days ago. Click to select a different time period.
- Balance: Defaults to All. Click to select a different dollar amount.
- Search: Quickly find a patient balance by Patient name or Encounter ID.
- Each patient balance listed shows the date of service (DoS), encounter ID number, patient, balance amount, unapplied dollar amount, and number of procedures.
- Click on the patient balance to view the number of days since last statement and the number of statements sent to the patient.
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