Tebra Product Support Phone Options

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Updated: 07/21/2026 | Views: 100

To help connect you with the right Product Support specialist as quickly as possible, select the option that best matches your reason for calling.

Review the Quick Guide section to identify options for the most common call reasons. For a complete list of options and examples of when to use them, refer to the Desktop Application and Web Application sections.

Quick Guide

Review this section to identify the specific phone option to select for the most common call Product Support reasons.

Call Reason	Product Support Phone Option
Claim rejections	Option 1: Desktop Application > Option 1: Billing and Payments > Option 6: Claims > Option 3: Claim Rejection
Claim submission issues	Option 1: Desktop Application > Option 1: Billing and Payments > Option 6: Claims > Option 1: Claim Submission
Missing ERA payments	Option 1: Desktop Application > Option 1: Billing and Payments > Option 5: Missing ERAs
Patient payments or collections	Option 1: Desktop Application > Option 1: Billing and Payments > Option 4: Patient Collect
Stripe	Option 1: Desktop Application > Option 1: Billing and Payments > Option 4: Patient Collect
Tebra Payments	Option 1: Desktop Application > Option 1: Billing and Payments > Option 4: Patient Collect
Insurance enrollment status	Option 1: Desktop Application > Option 2: Insurance Enrollments
EPCS or ePrescribing enrollment	Option 2: Web Application > Option 3: Insurance or Clinical Enrollments > Option 2: Clinical Enrollments
Chart notes or patient records	Option 2: Web Application > Option 1: Clinical Support > Option 4: Patient Care
Scheduling workflows inside the EHR	Option 2: Web Application > Option 1: Clinical Support > Option 5: Practice Administration
Login or permission issues in the EHR	Option 2: Web Application > Option 1: Clinical Support > Option 1: User Access and System Settings
Telehealth	Option 2: Web Application > Option 1: Clinical Support > Option 4: Patient Care
A2P	Option 2: Web Application > Option 1: Clinical Support > Option 5: Practice Administration
eRx	Option 2: Web Application > Option 3: Insurance or Clinical Enrollments > Option 2: Clinical Enrollments
EPCS	Option 2: Web Application > Option 3: Insurance or Clinical Enrollments > Option 2: Clinical Enrollments
Lab	Option 2: Web Application > Option 3: Insurance or Clinical Enrollments > Option 2: Clinical Enrollments
AI Notes	Option 2: Web Application > Option 1: Clinical Support > Option 4: Patient Care
AI Voice	Option 2: Web Application > Option 1: Clinical Support > Option 4: Patient Care
Immunizations	Option 2: Web Application > Option 1: Clinical Support > Option 4: Patient Care
Website updates	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 3: Website Changes
Online reviews or directory listings	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 4: Online Presence
Online appointment requests	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 6: Patient Scheduling and Communication
Tebra Care Connect	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 4: Online Presence
Pop Up Banner	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 3: Website Changes
Rebranding	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 3: Website Changes
Campaigns	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 2: Reporting
Scheduling	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 6: Patient Scheduling and Communication
Patient Communications	Option 2: Web Application > Option 2: Practice Marketing and Websites > Option 6: Patient Scheduling and Communication

Desktop Application (PM)

Option 1: Billing and Payments

Select this option for questions related to billing workflows, claim processing, insurance enrollments, payments, and revenue cycle management. Then, select the specific sub-option related to the reason of the call.

Billing and Payments Sub-Option	Option Number	Example Call Reason
User Access and System Settings	1	Billing configuration User access issues impacting billing functions
Reporting	2	Billing reports Financial reports Revenue reports Collections reporting
Payment Posting	3	Manual payment posting Copays and payments Insurance payments EOBs Applying, reversing, or refunding payments Posting adjustments or denials Transferring balances Finding, editing, or deleting payment records
Patient Collect	4	Patient payment processing Patient payments or collections Payment plans Patient balances Credit card processing questions Stripe Tebra Payments
Missing ERAs	5	Missing ERA payments Missing Electronic Remittance Advice (ERA) ERA posting concerns ERA reconciliation questions
Claims	6	Select the specific sub-option menu related to claims.
Claim Submission	1	Claim submission issues Missing claim acknowledgments Questions about claim status
Claim Settings	2	Claim settings and payer setup Clearinghouse errors
Claim Rejections	3	Claim rejections

Option 2: Insurance Enrollments

Select this option for Desktop Application (PM) insurance enrollment questions related to:

Insurance enrollment status
Payer enrollment status
Enrollment requests
EFT enrollment questions
Credentialing-related enrollment concerns

Web Application

Option 1: Clinical Support

Select this option for questions about your Electronic Health Record (EHR), patient care workflows, and practice operations. Then, select the specific sub-option related to the reason of the call.

Clinical Support Sub-Option	Option Number	Example Call Reason
User Access and System Settings	1	Login issues Login or permission issues in the EHR Permissions User setup Clinical application settings
Reporting	2	Clinical reports Patient reports Operational reporting
MIPS / MACRA	3	Quality measure reporting MIPS performance questions Regulatory reporting requirements
Patient Care	4	Medications Charting and documentation Chart notes or patient records Clinical workflows Orders and results Prescriptions and medication management Patient records Telehealth AI Notes AI Voice Immunizations
Practice Administration	5	Provider setup Office configuration Practice management workflows Scheduling administration Scheduling workflows inside the EHR A2P Data Imports

Option 2: Practice Marketing and Websites

Select this option for questions related to your website, online presence, reputation management, and patient engagement tools. Then, select the specific sub-option related to the reason of the call.

Practice Marketing and Websites Sub-Option	Option Number	Example Option Inquiry
User Access and System Settings	1	Website administrator access Marketing platform permissions Account setup
Reporting	2	Website analytics Marketing reports Online performance metrics Campaigns
Website Changes	3	Website updates Content changes New pages Design updates Pop Up Banner Rebranding
Online Presence	4	Directory listings Online reviews or directory listings Search visibility Reputation management Online reviews Tebra Care Connect
Staff and Provider Management	5	Provider profile updates Staff profile updates Practice information changes
Patient Scheduling and Communication	6	Online appointment requests Online scheduling Scheduling Patient messaging Patient Communications Appointment reminders Patient engagement tools

Option 3: Insurance or Clinical Enrollments

Select this option for enrollment-related requests that are not directly tied to claim processing. Then, select the specific sub-option related to the reason of the call.

Insurance or Clinical Enrollments Sub-Option	Option Number	Example Option Inquiry
Insurance Enrollments	1	Insurance enrollment applications Insurance enrollment status Enrollment status updates Payer participation questions
Clinical Enrollments	2	ePrescribing enrollment EPCS or ePrescribing enrollment EPCS enrollment Clinical service enrollments Provider credentialing requirements for clinical services eRx Lab