AI Review Insights (Practice Operations)

Tebra’s AI Review Insights empowers providers to improve their practices by categorizing patient reviews (public and private) into actionable insights, driving better care, patient satisfaction, and retention. It categorizes reviews into five key areas: wait times, scheduling, staff, communication, and care, allowing you to focus on what matters most.

This feature is available for Practice Operation subscribers with Patient Experience. For Patient Experience only subscribers and Practice Growth only subscribers, review AI Review Insights (Practice Growth).

Access AI Review Insights Hover over the Patient Experience icon and click on Reputation. The Surveys & Reviews page opens. Review the Patient reviews summary. The summary is generated weekly by the AI Review Insights.
To view which patient reviews generated the sentiment for each category, click on the sentiment. The Review Sentiments pop-up window opens.