Updated: 05/13/2025 | Views: 16
We are sorry to hear that you wish to discontinue our service at the end of your contract term. Your satisfaction is our top priority, and we hope we can explore opportunities to retain your business. Prior to submitting your request to not renew your contract, reference Tebra’s Terms of Service and your signed subscription order form for specific details on our non-renewal notice policy and notice requirements. You may choose to renew your subscription at any time prior to the end of your contract term by submitting a new case.
Submit Non-Renewal Case
Review the Pricing Policy and Terms of Service before submitting a case.
The non-renewal request should be submitted by a decision maker for the practice, such as a System Administrator or the account owner.
- Hover over the User icon and click on Customer Care. The New Case page opens.
Note: To learn more ways to submit a case, review Customer Care Center.
- Enter the New Case information.
- User Email Address and Contact Phone: Automatically populates with the user's email address and phone number from their user account. If necessary, edit the primary contact information for this case.
- Category: Select Invoicing from the drop-down menu.
- Issue: Select Change My Account Details from the drop-down menu.
- Issue Detail: Select I Want to Cancel My Account from the drop-down menu.
- Subject: Enter the subject for the case.
- Description: To prevent delay, briefly explain the reason for cancellation.
Note: A member of the Customer Care team may reach out to assist with concerns outlined in the description.
- Preferred Contact Method: By default, Email is selected. If applicable, select a different option.
- Click Create Case when finished. A confirmation message displays and the case is sent to the Customer Care team. The progress of the case can be tracked under the Case List tab.
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