Skip to main content
Kareo and PatientPop are now Tebra. Becoming Tebra will take time and we appreciate your patience as we transition to the new brand experience.Learn More
Tebra Help Center

View Locked User Accounts

Updated: 06/27/2023|Views: 2951

User accounts that have been locked display under the Locked Users. If necessary, unlock the user account to reactivate the user's account.

Access User Settings

  1. Hover over the User icon and click Practice Settings. The Practice Settings page opens.
  2. Click User Settings. The User Settings page opens.

Locked User Accounts

  1. Click the User Filters drop-down and select "Locked". All locked users display.
    • To filter by locked users by type, click to select "Providers" or "Non-Providers" in addition to "Locked".
  2. Click Unlock to reactivate a provider account or  reactivate a user account.
  • Was this article helpful?