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View Locked User Accounts

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Updated: 06/27/2023 | Views: 3418

User accounts that have been locked display under the Locked Users. If necessary, unlock the user account to reactivate the user's account.

Access User Settings

  1. Hover over the User icon and click Practice Settings. The Practice Settings page opens.
  2. Click User Settings. The User Settings page opens.
 Platform_UserSettings_Access.png

Locked User Accounts

  1. Click the User Filters drop-down and select "Locked". All locked users display.
    • To filter by locked users by type, click to select "Providers" or "Non-Providers" in addition to "Locked".
  2. Click Unlock to reactivate a provider account or  reactivate a user account.
 Platform_UserSettings_LockedUsers.png
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