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Tebra Help Center

User Account Locked (Platform)

Updated: 06/23/2023|Views: 3178

All sign-ins are protected by account lock-out systems. If a user’s account is locked by a system administrator, their user account will be locked until a system administrator of the user's account unlocks it. See the Security Notice for more information.

If you have received the following message when logging in, reach out to your System Admin to reactivate your user account.

To protect the security of the account, the Customer Care team is prohibited from unlocking user accounts.

Tip_Icon.png Tip: If you're unsure who your admin is, contact the user who created your account.

If you can't remember your password after your user account is reactivated, click I've forgotten my username or password! on the Sign in page to change your password.

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