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Tebra Help Center

Who is my main point of contact at Practice Growth?

Updated: 06/22/2023|Views: 252

In an effort to provide our customers with timely and effective assistance, we offer different points of contact depending on your needs. Your Practice Growth team is composed of numerous subject matter experts who will be dedicated to making sure you’re successful at each stage of the process. Depending on your request, see the best Practice Growth representative to contact below.

Before the implementation period:

The Sales Executive who was responsible for providing you guidance and information during the sales cycle on how Practice Growth can improve your practice, will be your main point of contact prior to the implementation period.

Implementation + 10 day concierge period:

Your Implementation Manager will collaborate with key team members who are responsible for optimizing your online web presence.

Post-Launch Period:

Our Practice Support Team will be your primary point of contact after your onboarding experience. Your Practice Support Team can help you with:

  • Changes to your practice website, profiles, or platform configuration
  • Platform questions or issues
  • EMR / PMS integration
  • Training on a new Practice Growth platform feature
  • Consultation about your services and practice performance
  • Changes to your account

The Practice Support Team is available Monday through Friday, from 6:00 AM PDT to 6:00 PM PDT, and you can reach the team by calling 844-487-8399 or via the Practice Growth Support form.

When you contact your Practice Support Team, your request will be routed to the best expert to address your inquiry. Practice Growth aims to respond to standard requests within 24 hours. However, resolution time may vary depending on the complexity of your inquiry.

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