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Tebra Help Center

Practice Growth Text Messaging: How it Works

Updated: 06/22/2023|Views: 154

Text Messaging enables practices to send and receive text messages with patients directly from their Practice Portal. By using a communication medium that patients prefer, your practice can reduce call volume while improving patient satisfaction.

How does Text Messaging work?

Text Messaging sends text messages from the Practice Portal to patients’ mobile phones.

How do I send text messages?

  1. In the Practice Portal, go to Messages > Text > Location.
  2. Click ‘Create New Message’ in the upper right corner. Search for a patient’s phone number.  If the patient does not exist, add as a new patient.
  3. A pop-up window for ‘Send Consent Message’ will appear.  If you have already obtained consent from that patient to text with them about their account and healthcare, select the ‘Consent obtained’ option then click ‘Okay’.
  4. You can now message with that patient.
  5. If you have not yet obtained consent to text message with that patient about their account and healthcare, select the ‘Consent still required’ option then click ‘Send’.
  6. Once consent is received, you can message with that patient.

How do I manage my messages?

Manage messages by clicking into your practice location. New text messages will be indicated with a blue dot.

What types of messages does Text Messaging send?

Practices can send and receive text messages.  Typical uses for text messaging include:

  • Appointment rescheduling
  • Pre-appointment information
  • Location and parking information
  • Prescription readiness
  • Patient inquiries

HIPAA Consent Tool

With the HIPAA consent tool, you can text a patient asking them to provide consent to receive personal health information (PHI) over text message. Once they provide consent, you can exchange PHI in the future without worry.

Compliance

Practices can text with patients for healthcare treatment purposes. Marketing or promotional messages are not allowed. Per the Practice Growth Terms of Service, it is the Client’s sole responsibility to observe all applicable Federal, State and Local laws when utilizing the Practice Growth platform for text messaging.

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