Practice Growth Text Messaging FAQs
How is PatientPop’s Text Messaging capability different from regular text?
PatientPop’s text messaging service allows your practice to send and receive text messages from the Practice Portal. We assign your practice location a dedicated phone number to send and receive texts.
How do I access text messages in the Practice Portal?
All text messages will live under Messages > Text > Location.
How do I select a patient to whom I want to send a text message?
In the search field, enter the phone number of the patient, then select the appropriate search result.
How do I add a new patient?
There are two ways: (1) Enter the patient’s phone number in the search bar. If the system does not have this number on file, you will be prompted to add a new patient. (2) Navigate to the Patients section and click the “Add New Patient” button on the upper right area of the page.
What if a patient does not provide consent to message them?
You have the option to resend the request for consent. If they do not provide consent, the system will not enable you to send manual text messages to them. Automated system text messages such as Appointment Reminders, will still work.
How do patients opt out of receiving text messages?
Patients can respond to text messages with “UNSUB” to opt out. This will change the patient’s preference to “email only”, which will be reflected in our systems so that you can avoid texting the patient in the future.
Can I receive text messages from phone numbers that are not associated with existing patients?
Yes. A patient record will be created with a placeholder name that you can update once you receive further details from the patient.
What supported file types can I send?
The sending or receiving of attachments is not supported at this time, but we’re working on making this feature available in the coming weeks.
Can I send messages in multiple languages?
We currently do not have translation capabilities.
Can I flag a conversation if I want to notify another staff member of the conversation?
Not at this time, but we’re working on making this feature available in the coming weeks.
Can I archive conversations?
Not at this time. Archiving will occur at the patient level in the coming weeks.
Can my practice set up an after hours autoresponder?
Not at this time, but we’re working on making this feature available in the coming weeks.