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Stripe Terminal Setup: WisePOS E

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Updated: 04/03/2025 | Views: 2416

Available for Patient Collect (Stripe) activated customers.

Once the WisePOS E card reader is received, complete the setup to connect to the Stripe terminal. A WisePOS E countertop card reader is used with the Stripe terminal to offer a reliable and secure in-person payments solution that supports chip, swipe, and contactless payments, including Apple Pay and Google Pay.

To complete the Stripe terminal setup via the web platform, review Stripe Terminal: Setup WisePOS E. For more information or questions about the Stripe terminal setup, review the FAQs.

Power-on the WisePOS E

  1. With the back of the WisePOS E reader facing up, lift the indentation on the bottom left corner to detach the back cover.
  2. Insert the battery by sliding it into the exposed slot and aligning the gold connectors on the top. Once the battery is in place, attach the back cover.
 StripeTerminal_WisePosE_BackCover.png
  1. With the screen facing up, press the power button on the right side of the reader.
    • If the battery has been charged, the reader turns on.
    • If the battery needs to be charged, plug the connector cable into the port also located on the right side of the reader (indicated by a lightning bolt icon).
 StripeTerminal_WisePosE_Power.png

Connect WisePOS E to Wi-Fi

  1. Once the WisePOS E reader is powered on, the You're not connected to any network screen displays. Tap CONNECT WIFI. The Wi-Fi screen displays with a list of available networks.
  2. Select the same Wi-Fi network connection used for the Tebra Platform. The Wi-Fi Password screen displays.
    Note: The Stripe terminal only supports password protected networks and in order to work properly, the terminal and the computer using the Tebra Platform must be on the same Wi-Fi network.

WisePOS_E_ConnectWiFiNetwork.png
  1. Enter the Wi-Fi password then tap CONNECT or the checkmark key. The selected Wi-Fi network indicates Connected. The WisePOS E reader has an internet connection.
    Note: A Downloading update screen may instead display if a Stripe terminal reader software update is required. Allow the reader software to automatically update.
 WisePOS_E_WiFi_PW_Connected.png

Register WisePOS E Reader

Once the WisePOS E reader has an internet connection, create a location and register the reader in the Stripe Dashboard to complete the Stripe terminal setup.

Navigate to Stripe's Terminal Setup
  1. In the Desktop Application (PM), click Settings > Patient Payments > Log into your Stripe Dashboard. The Stripe Sign in window opens then enter the Stripe credentials. The Stripe Dashboard opens.
    Note: The Stripe Dashboard can also be accessed by going directly to the Stripe Sign in page.
  2. Click the menu options icon in the upper left of the page. The menu expands then click Payments. Additional options expand.
  3. Click Terminal. The Terminal page displays.
 Desktop_StripeDashboard_Terminal_Navigate.png
Create Location
  1. Click + Create location in the top right of the Terminal page. The Create location information expands.
 Desktop_StripeDashboard_Terminal_CreateLocation.png
  1. Enter the information of the location the WisePOS E reader is assigned to.
    • Location name: The name of the location.
    • Location address: The address of the location.
  2. Click Done. The location is listed under the Locations section.
 Desktop_StripeDashboard_Terminal_CreateLocationExpands.png
Register Reader

Smart readers can be registered in one of three ways: registration code, serial number, or order number. The example used for this help article is the registration code. For more information, review Stripe's Register readers documentation.

  1. On the WisePOS E reader, swipe right on the touchscreen and tap Settings. The Enter the admin PIN screen displays.
  2. Enter the key sequence 0-7-1-3-9. The Admin options screen displays.
  3. Tap Generate Pairing Code. The Register this reader screen displays with the registration code.
 WisePOS_E_GenerateCode.png
  1. In the Stripe Dashboard, click the location listed under the Locations section. The Location page displays.
 Desktop_StripeDashboard_Terminal_SelectLocation.png
  1. under the Readers section of the Location page, click + Register reader. The Register reader information expands.
 Desktop_StripeDashboard_Location_RegisterReader.png
  1. Enter the Registration code displayed on the WisePOS E reader.
  2. Click Next. Additional options display.
 Desktop_StripeDashboard_RegisterReader_RegistrationCode.png
  1. Enter the information.
    • Reader name: The name for the the reader that will display in Tebra.
    • Location: Click to select the location of the reader.
      • To create a new location for this reader, click + Add new.
  2. Click Register. The reader is registered in the Stripe dashboard and displays the default Stripe splash screen.

Once the Stripe credit card terminal setup is complete, begin collecting patient payments.
Note: It is recommended to create a test patient in Tebra and test new Stripe terminal transactions such as a credit card payment via chip, swipe or contactless payment method, and processing a refund.

 Desktop_StripeDashboard_RegisterReader_ReaderNameLocation.png