2010BB VALUE OF ELEMENT N403 IS INCORRECT

Rejection Message

2010BB VALUE OF ELEMENT N403 IS INCORRECT

Rejection Details

This rejection indicates that an invalid zip code for the payer is being sent on the claim.

Most payers require the full 9-digit zip code for addresses on electronic claims. This rejection typically indicates that the claim includes a zip code without the 4-digit extension. All addresses will need to be verified using the USPS Zip Code Look Up.

Resolution

Follow the instructions below to verify the payer’s address:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
5. Double-click on the Insurance Company name. The Edit Insurance Plan window opens.
6. Enter the address on file into the USPS Zip Code Look Up.
7. If the 9-digit zip-code is not correct, enter the correct information into the Address field.
8. Click Save until you get to the Edit Case window.
9. If there are multiple policies in the case, follow steps 4-7 for each policy.
10. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.