2310C Element NM109 is Used. It is not expected to be used when it has the same value as element NM109 in loop 2010AA

Rejection Message

2310C Element NM109 is used. It is not expected to be used when it has the same value as element NM109 in loop 2010AA.

Rejection Details

This rejection indicates the service facility NPI and billing provider NPI submitted on the claim are identical.

Per ANSI 5010 requirements, the service facility NPI should not be sent on the claim if it is the same as the billing provider NPI.

Resolution

Follow the steps below to remove the service location NPI:

1. Click Settings > Service Locations. The Find Service Location window opens.
2. Look for and double click the service location to open. The Edit Service Location window opens.
3. Locate the NPI field and remove the NPI.
4. Click Save.

Then, rebill and resubmit all affected claims when ready.