2430 SVD02 Claim or Line Level Prior Payment Information Required for this Patient

Rejection Message

2430 SVD02 Claim or Line Level Prior Payment Information Required for this Patient.

2320 AMT02 Claim or Line Level Prior Payment Information Required for this Patient.

Rejection Details

This rejection indicates that the patient has another payer listed as primary on file.

Resolution

Contact the patient for the missing insurance policy information.

Follow these instructions below to add a new policy to the case:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Click Add. The Select Insurance Plan window opens.
5. Look for and select the insurance plan. The New Insurance Policy window opens.
6. Enter all appropriate information for the policy.
7. Click Save. The Edit Case window opens.
8. Highlight the new policy and click Move Up to set the policy as primary.
9. Click Save. The Edit Claim window opens.
10. Click Action > Transfer Balance.
11. Select the new policy in the Change Status drop-down.
12. Click Apply.

Note: If there are multiple service lines, transfer the balance to the new policy for all affected claims.

Then, rebill and resubmit all affected claims.