CHARGE MUST BE GREATER THAN ZERO

Rejection Message

CHARGE MUST BE GREATER THAN ZERO

Rejection Details

This rejection indicates the service line(s) was submitted with a Unit Charge of $0.00.

Resolution

Follow the instructions below to add a unit charge to the service line from the encounter:

1. Click Encounters > Find Encounter. The Find Encounter window opens.
2. Click the All tab.
3. Look for and double-click on the encounter that needs correcting.
4. Navigate to the Procedures section and enter a dollar amount for service line(s) with $0.00 under Unit Charge.
5. Click Save & Rebill.

Then, resubmit all affected claims.