Skip to main content
Kareo and PatientPop are now Tebra. Becoming Tebra will take time and we appreciate your patience as we transition to the new brand experience.Learn More
Tebra Help Center

CLAIM LEVEL SERVICE FACILITY INFORMATION- INVALID; CLAIM LEVEL SERVICE FACILITY INFORMATION INVALID FO R PAYER

  1. Last updated
  2. Save as PDF

 

Rejection Message

CLAIM LEVEL SERVICE FACILITY INFORMATION- INVALID; CLAIM LEVEL SERVICE FACILITY INFORMATION INVALID FOR PAYER

Rejection Details

This rejection indicates this payer will not accept claims in which the service location NPI matches the billing NPI.

The value submitted in loop 2310C NM109 (service location NPI) of the ANSI file cannot equal the value submitted in 2010AA NM109 (billing NPI).

Resolution

Follow the instructions below to edit the service location NPI:

  1. Click Settings > Service Locations. The Find Service Location window opens.
  2. Double-click on the location. The Edit Service Location window opens.
  3. Delete the NPI number.
  4. Click Save. 

Then, rebill and resubmit all affected claims.

 

ServiceLocation_NPI.png