Detailed description of service Acknowledgement / Rejected for relational field in error

Rejection Message

Detailed description of service Acknowledgement / Rejected for relational field in error

Rejection Details

This rejection indicates the claim contains an NOC ("Not Otherwise Classified") procedure (CPT/HCPCS) code without a description.

Resolution

Follow the instructions below to enter an NOC description:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Encounter number. The Edit Encounter window opens.
4. Under the Procedure section, right-click the header bar and click Customize.
5. Add the following columns to the Procedure section (click and hold an item, then drag it to the preferred location in the header bar):
   1. Ref. Code
   2. Line Note
6. Select ADD under Ref. Code for the service line that needs correction.
7. In the Line Note, enter the NOC information for the service line that needs correction.
   1. Enter NOC in all caps followed by a space.
   2. After the space, enter NOC information (cannot exceed 76 characters).
8. Click Save & Rebill.

Then, resubmit all affected claims.