Skip to main content
Kareo and PatientPop are now Tebra. Becoming Tebra will take time and we appreciate your patience as we transition to the new brand experience.Learn More
Tebra Help Center



Rejection Message


Rejection Details

This rejection indicates a tertiary insurance was included on the case. Claims cannot be submitted electronically to a tertiary insurance and will need to be sent on paper. 

The tertiary insurance will need to be made inactive on the case before submitting claims electronically.


Follow the instructions below to deactivate the tertiary insurance:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Double-click on the tertiary Insurance Policy. The Insurance Policy window opens.
  5. Click to clear the "Active" checkbox.
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.