Reference Number is Missing, Contains Invalid Characters, or Greater than 30 Bytes

Rejection Message

Reference Number is Missing, Contains Invalid Characters, or Greater than 30 Bytes

Rejection Details

This rejection indicates the CLIA number tied to the service location on the claim is invalid (i.e. incorrect format, incorrect letter case, or invalid characters not supported by the ANSI file).

Resolution

Follow the instructions below to correct a CLIA number:

1. Click Settings > Service Locations. The Find Service Location page opens.
2. Double-click on the service location that needs the CLIA number. The Edit Service Location page opens.
3. Populate the CLIA Number field.
   Note: The CLIA number must be uppercase and in the following 10-digit format: 11D1111111.
4. Click Save.

Then, rebill and resubmit all affected claims.