Rejected for Invalid Information NDC Number

Rejection Message

REJECTED FOR INVALID INFORMATION NDC NUMBER. NDC NUMBER. NDC NUMBER

Rejection Details

This rejection indicates the claim includes a procedure (CPT/HCPCS) code with an invalid National Drug Code (NDC) number.

Resolution

Follow the steps below to edit the National Drug Code (NDC) number in the Encounter record:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double click the appropriate claim to open. The Edit Claim window opens.
3. Double click the Encounter ID number. The Edit Encounter window opens.
4. Under the NDC column of the Procedures section, update the NDC number to the correct 11-digit number (excluding hyphens).
   • If the NDC column is not displayed, customize the Procedures section to add the NDC column.
   • If required by the payer, update or enter additional drug information related to the NDC number.
     Note: When unsure, contact the payer to verify the required drug information to prevent further claim rejections.
     • UC: The unit count (e.g., if 1 vial is 1 mL, the UC is 1).
     • UM: The unit of measure (e.g., if 1 vial is 1 mL, the UM is ML).
       Note: The MCG and MG qualifiers are only accepted on paper claims.
5. Click Save & Rebill. Then, resubmit all affected claims when ready.