Subscriber and Other Subscriber Claim Filing Indicator Codes cannot both be MB

Rejection Message

Subscriber and Other Subscriber Claim Filing Indicator Codes cannot both be MB

Rejection Details

Both insurances billed on the claim were Medicare. When Medicare is listed as one of the payers on a claim, the other payer(s) listed cannot also have an Insurance Program of MB- Medicare Part B.

Resolution

Follow these instructions to change the insurance program:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
5. Double-click on the Insurance Name. The Edit Insurance Plan window opens.
6. Double-click on the Insurance Company 
    name. The Edit Insurance Company window opens.
7. Click the Insurance Program drop-down to select the  correct insurance program code.
8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.