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Rejected by Jopari. Status Message: A6 - Acknowledgement/Rejected for Missing Information - The claim/encounter is missing the information specified in the Status details and has been rejected.; 562 - Entity's National Provider Identifier (NPI). Note: This code requires use of an Entity Code

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Rejection Message

Rejected by Jopari. Status Message: A6 - Acknowledgement/Rejected for Missing Information - The claim/encounter is missing the information specified in the Status details and has been rejected.; 562 - Entity's National Provider Identifier (NPI).

Note: This code requires use of an Entity Code.

Rejection Details

This rejection indicates the claim failed Jopari's validation. The service location NPI is missing from the service location record.

Resolution

Follow the instructions below to remove the service location NPI:

  1. Click Settings > Service Locations. The Find Service Location window opens.
  2. Double-click on the location. The Edit Service Location window opens.
  3. Enter the NPI number.
  4. Click Save. 

Then, rebill and resubmit all affected claims. 


ServiceLocation_NPI.png