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Accident related claims must have accident date


Rejection Message

Accident related claims must have accident date

Rejection Details

Kareo Validation Error

This rejection indicates that an accident date is missing.

Claims marked as an accident cannot be billed without an accident date will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.


Follow the instructions below to add an accident date:
  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Click on the Condition tab.
  5. Click the appropriate condition checkbox in the Condition related to section.
    • Valid Related Cause codes for Qualifier 439:
      • Auto Accident? = AA
        • Select a State from the drop-down menu.
      • Other? = OA
  6. To add the accident date:
    1. In the Date Type drop-down menu, select the Accident Date.
    2. In the Start Date field, enter or select the date in the drop-down menu.
    3. In the End Date field, enter or select the date in the drop-down menu (if applicable).
    4. Click on the Add button to populate the date to the field below.
  7. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.