Skip to main content
Kareo and PatientPop are now Tebra. Becoming Tebra will take time and we appreciate your patience as we transition to the new brand experience.Learn More
Tebra Help Center

Missing NPI for (practice)


Rejection Message

Missing NPI for (practice)

Rejection Details

Kareo Validation Error

This rejection indicates the provider’s NPI is missing from the practice information.

Claims billed without the practice’s NPI will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.


Follow the instructions below to populate the practice NPI:

  1. Click Settings > Practice Information. The Practice Information window opens.
  2. Enter the Group NPI number.
  3. Click Save.

Then, rebill and resubmit all affected claims.



  • Was this article helpful?