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Tebra Help Center

Missing NPI for (referring provider)


Rejection Message

Missing NPI for (referring provider)

Rejection Details

Kareo Validation Error

This rejection indicates the referring provider’s NPI is missing from the referring physician's record.

Claims billed without the referring provider’s NPI will reject at the clearinghouse; therefore Kareo has held the claim until the error has been corrected. You must correct the error and resubmit the claims in order for them to be delivered to the payer.

Note: Since claims rejected within Kareo are not forwarded to the clearinghouse you will be unable to generate timely filing for that submission until validation errors have been corrected and the claim resubmitted.


Follow the instructions below to enter the referring provider NPI:

  1. Click Settings > Other Lists > Find Referring Physicians. The Find Referring Physicians window opens.
  2. Look for and double-click on the referring provider that needs correcting. The Edit Referring Physician window opens.
  3. Enter the Individual NPI number.
  4. Click Save.

Then, rebill and resubmit all affected claims.

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