Web User Roles and Permissions

Updated: 12/14/2023 | Views: 17548

System Administrators can assign Web User Roles to manage how users access and utilize the web platform.

Below are the available roles and brief descriptions of each role.

System Admin	Provider	Clinical Assistant	Office Staff	Biller	Business Manager
The staff member who configures the system and manages user accounts	Providers who perform clinical tasks and are the rendering provider on claims	Medical assistants and nurses who perform basic clinical tasks	Front office and administrative personnel	Office staff who are responsible for billing tasks	Office staff who perform bookkeeping and accounting tasks

Below is a comparison of what each role can see and do within the web platform. Clinical Permissions, Billing Permissions, and Engage Permissions are available with module subscription.

Permissions	System Admin	Provider	Clinical Assistant	Office Staff	Biller	Business Manager
General Permissions
Manage Patient Demographics	Y	Y	Y	Y	Y	-
Manage Patient Appointments	Y	Y	Y	Y	Y	-
Messages	Y	Y	Y	Y	Y	-
Clinical Permissions
Manage Clinical Information	Y	Y	Y	Y	-	-
View Notes	-	Y	Y	-	-	-
View Signed Notes	-	Y	-	-	-	-
View Owner Notes Only	-	Y	-	-	-	-
Send/print prescriptions	-	Y	-	-	-	-
Manage Refills	-	Y	Y	-	-	-
View labs & studies	-	Y	Y	Y	-	-
Share labs & studies	-	Y	Y	-	-	-
Review and sign results	-	Y	Y	-	-	-
Billing Permissions
Manage charge entries	Y	-	-	-	Y	-
View claims status	Y	-	-	-	Y	-
View patient collections status	Y	-	-	-	Y	-
View payout report	Y	-	-	-	Y	Y
Billing Analytics	Y	-	-	-	-	Y
Engage Permissions
Manage online profile	Y	Y	-	Y	-	-
Manage surveys and results	Y	Y	-	-	-	-
View online directory results	Y	Y	Y	Y	Y	-
Manage patient broadcast communication	Y	Y	Y	Y	-	-
Manage patient intake	Y	Y	-	Y	-	-
Administrative Permissions
Manage Practice Information	Y	-	-	-	Y	-
Manage Insurance	Y	-	-	-	Y	-
Manage User Accounts and Subscriptions	Y	-	-	-	-	-
Manage Appointment Settings	Y	Y	Y	Y	Y	-
Manage Clinical Settings	Y	Y	-	-	-	-
Manage Demographic Import	Y	Y	Y	Y	Y	-
Manage Clinical Import	Y	Y	Y	-	-	-
Manage Security Policies	Y	-	-	-	-	-