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Tebra Help Center

Log into Tebra

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Updated: 09/24/2026 | Views: 292904

Tebra is available at any time from any place you can access the internet. Open Tebra and log in using the email address and password associated with your Tebra user account. Contact your System Administrator for user account details. To log into the Desktop Application (PM), review Log into Tebra Desktop Application (PM).

Important Note: To minimize security vulnerabilities such as viruses, hackers and other cyber attacks, Two-Factor Authentication (2FA) is required for all users. This requires users to verify their identity when logging into Tebra and accessing its data, rather than only asking for a username and password. System Administrators must ensure the email and phone number for all users in the web platform. Users will not be able to access Tebra if the following information is not entered correctly.

  • Login email / E-Mail: The user must have a valid unique up-to-date email address to which they can only access to receive a confirmation code
  • Phone: The user must have a mobile phone number to which they can receive a confirmation code via text message

Review the Two-Factor Authentication FAQs to learn more.

Web Platform Login

Follow the steps to log into Tebra using a web browser.

  1. Open an internet browser, such as Google Chrome or Firefox. 
  2. Type app.kareo.com in the top address bar and press Enter on your keyboard. The Tebra login page opens.
  3. Enter the email address associated with your Tebra username and your password.
  4. Click Login to Tebra. The Two-Factor Authentication page opens. 
Tebra login page with fields for email and password, and the Login to Tebra button.

Authentication Methods

If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days. 

  1. Available authentication methods will vary:
    • If the user only has an email on file, the user can select Authenticator App or Email magic link. 
      Note: The option to Email code will be available after the user verifies the email address via magic link.
    • If the user has an email and mobile number on file, the user can select Authenticator App, Text Message Code, or Email magic link.
  2. Select an authentication method:
    • Authenticator App: Connect the preferred authenticator app (e.g., Google Authenticator or Passwords) for instant time-based codes. The application generates a new 6 digit code every 30 seconds that can be used for verification without an email address or phone number.
      Note: This option is only applicable when logging into Tebra from app.kareo.com
    • Text Message Code: A 6-digit code is sent to the user's mobile phone number.
    • Email Code: After the email address is verified via Magic Link, the user will have the option to select Email a code when authentication is required again.
    • Magic Link: Skip manual code entry altogether. Users can click a secure, single-use link sent to their email address to verify their email address, complete authentication, and return to Tebra. 
      Note: This option is only applicable when logging into Tebra from app.kareo.com
 Platform_Login_AuthenticationMethods.png
Authenticator App Log In
  1. Click Authenticator App to set up the application.
  2. Scan the QR code with a mobile device to launch the preferred authenticator app (e.g., Google Authenticator or Passwords).
    • To setup the application manually, click Set up the key manually to generate a private key.
 Platform_AuthenticatorApp_Setup.png
  1. Follow the prompts on the mobile device to select the password to add the code.
 Platform_AuthenticatorApp_Code.png
  1. Once the setup is complete, a 6 digit code displays on the mobile device. Enter the 6 digit code on the app.kareo.com page.
    Note: Users has 3 attempts to enter the correct 6-digit code. If the user fails all attempts, the user account will be locked and will require a System Administrator to reactivate the user account.
  2. The user is logged in.
 Platform_AuthenticatorApp_Confirm.png
Text Message Code
  1. Click Text message code. A 6-digit code is sent to the user's mobile number.
  2. Once the code is received via text message, enter the 6-digit code.
    Notes:
  3. The user is logged in.
 Platform_Login_TextMessageCode.png
Magic Link Log In
  1. Click Email magic link to send the link to the user’s email.
  2. The authentication email is sent to the user.
 Platform_Login_MagicLink.png
  1. Click the magic link to log into Tebra.
    Note: The link expires in 3 minutes. If a new magic link is generated, the previous link will be deactivated.
 Platform_Login_MagicLinkEmail.png

Mobile App Login

Download the Tebra app from the App Store. Then, follow the steps to log into the Mobile App.

Note: Check the Mobile App Requirements for supported OS and devices.

  1. Open the app and tap Login to Tebra. The Log In screen opens.
  2. Enter the email address associated with your Tebra username and your password, then tap Login. The Setup a Passcode screen opens.
  3. Enter a 4-digit passcode. Then, enter the 4-digit passcode again to confirm. The Two-Factor Authentication screen opens.
 Multiple mobile screenshots: Tebra welcome screen, login screen with email and password, and Passcode setup screen.

Authenticate Login 

If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days.

  1. Tap Email or Text Message. A 6-digit code is sent to the user's email or phone number based on the selected method.
    Note: The confirmation code expires after 15 minutes.
  2. Once the code is received via email or text message, enter the 6-digit code.
    Note: Users has 7 attempts to enter the correct 6-digit code. If the user fails all attempts, the user account will be locked and will require a System Administrator to reactivate the user account.
  3. Click Confirm. The Agenda opens.
 Multiple mobile screenshots: 2FA Email or Text Message options, the code entry screen, and the calendar view.

Practice Growth

Follow the steps to log into Practice Growth using a web browser.

  1. Open an internet browser, such as Google Chrome or Firefox. 
  2. Type app.patientpop.com in the top address bar and press Enter on your keyboard. The Tebra login page opens.
  3. Enter the email address associated with your username and your password.
  4. Click Sign In. The Verification page opens.
    • To reset your password, click the Forgot password? link and follow instructions on the Reset password page. 
 The Tebra app.patientpop.com sign-in page with fields for Email and Password.

Authenticate Login 

If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days. 

  1. A 6-digit code is sent to the user's email.
    Note: The confirmation code expires after 10 minutes.
  2. Once the code is received, enter the 6-digit code in the field.
    Note: Users has 3 attempts to enter the correct 6-digit code. If applicable, click Resend Code to send a new 6-digit code.
  3. Click Verify. The Insights page opens.
 The Tebra app.patientpop.com page displaying the a 6-digit code field and a Verify button.
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