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Tebra Help Center

Insured or Subscriber: Policy Canceled


Rejection Message

Insured or Subscriber: Policy canceled.

Rejection Details

This rejection indicates the patient’s insurance policy included on the claim was not eligible for the date of service billed.


Verify the patient's eligibility to make the necessary edits.

Tip: Most subscription levels include access to a free eligibility check feature which can be used with many payers to verify a patient has active coverage. Utilizing this feature prior to submitting claims for a patient can help prevent this type of rejection. 


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