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Tebra Help Center

Release Notes November 2024

Updated: 11/20/2024|Views: 793

On November 21, 2024, your Tebra account will be upgraded to the latest version.

Billing

Billing Resolved Issues

  • Fixed an issue where users were unable to download and view invoices
  • Fixed an issue where some provider schedules were moved an hour ahead for practices in states that do not observe Daylight Saving Time (DST) 
  • Fixed an issue where Tebra Patient Collect customers were unable to link practices to their Stripe account 
  • Fixed an issue where users were unable to view details for some errors returned on the Patient Statements Delivery Report
  • Fixed an issue where Kareo Analytics customers experienced a continuous loading screen when attempting to access data

Clinical

Enhancement: EPCS Order Form

To help streamline the process for enrolling providers for electronic prescribing for controlled substances (EPCS), the practice can complete the order form in-app to request EPCS enrollment for multiple providers at once.

Feature will be available by the end of November 2024.

Apply for EPCS
  1. Hover over the User icon and click on Practice Settings. The Practice Settings page opens.
  2. Click Clinical on the left menu. Additional setting options expands.
  3. Click eRx Enrollment. The eRx Enrollment page opens.
  4. Click Apply For EPCS. The Sign Up For EPCS pop-up window opens.
  5. Complete the order form for processing.
Clinical_ApplyEPCS.png

Prescriptions: Select Service Location

Providers can now specify the service location for each prescription to improve prescription accuracy and workflow efficiency for multi-location practices.

Note: The service location cannot be changed when renewing/reordering medications or when responding to a renewal response sent by the pharmacy.

Select Service Location
  1. Prescribe a medication.
  2. By default, the practice's address displays. Select a different Service Location from the drop-down, as applicable.
  3. Electronically send the prescription or generate a paper prescription. The selected service location address is displayed on the Preview and Send pop-up window for confirmation.
Clinical_eRxServiceLocation.png

Clinical Resolved Issues

  • Fixed an issue where users were unable to send secure messages through the patient facesheet
  • Fixed an issue where printed immunization data was missing vaccine details documented in the patient's chart

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Platform

Platform Resolved Issues

  • Fixed an issue where the practice's appointment schedule incorrectly moved one hour ahead due to daylight savings

Mobile

Mobile Resolved Issues

  • Fixed an issue where users received an error message when attempting to access the messages tab
  • Fixed an issue where users received an error message when attempting to access a document
  • Fixed an issue where users received an error message when attempting to respond to an eRx Request
  • Fixed an issue where users received an error message when attempting to access the patient's historical medication
  • Fixed an issue where marking an prescription as an error after approving an eRx changed request did not mark the original prescription as an error
  • Fixed an issue where users received an error message when marking a prescription as active after sending a cancel request
  • Fixed an issue where marking an prescription as discontinued after approving an eRx changed request did not discontinue the prescription
  • Fixed an issue where the approved refilled medication quantity was incorrectly sent to the pharmacy
  • Fixed an issue where received an error message when attempting to deny an eRx change request
  • Fixed an issue where approved refills quantity was incorrectly sent to the pharmacy
  • Fixed an issue where denied eRx change requests were not sent to the pharmacy
  • Fixed an issue where users received an error message when attempting to resolve a medication

Tebra Cloud

Tebra Cloud General Improvements

  • For Tebra Cloud subscribers, in the PM_PATIENT view, the field PATIENTREFERRALSOURCEID (a numeric data type) has been replaced with PATIENTREFERRALSOURCECAPTION (an alpha-numeric data type).

Tebra Payments

Tebra Payments Resolved Issues

  • Fixed an issue where some payouts were delayed and payout reports were not updating
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