Telehealth Visit File Sharing

A HIPAA compliant file sharing feature is available in the teleheath visit chat to allow all participants in the visit to exchange media files (e.g., images, documents, audio, video) up to 15 MB. These files will be available for download throughout the visit, making it easier to collaborate and share resources in real-time.

All files are encrypted and securely stored for the duration of the visit. Once the visit ends, files are automatically deleted permanently from the system within 1 minute from the end of the session. For maximum privacy, files cannot be recovered once the visit has ended.

Max file size is 15mb and supports these file formats:

• Images: JPEG, PNG, GIF, WEBP
• Documents: PDF, DOCX, TXT, RTF, CSV, XLSX
• Audio: MP3, WAV
• Video: MP4, MOV, MKV, WEBM

Important Notes:

• All participants in the telehealth visit can view and download shared files.
• If a participant joins the telehealth visit after files are shared, they cannot view or download the files.

Available for Telehealth subscribers.

Access Telehealth Visit Providers should join the telehealth visit from the Dashboard to be granted host permission. This will give the providers the ability to approve or deny participants access to the visit room. Click Join on the Scheduled telehealth appointment. The video appointment opens in a new browser window. Note: The button to join is accessible for all users in the practice. It displays 30 minutes before the appointment start time and remains available until 2 hours after the appointment end time.  If necessary, activate the microphone and camera. Click Request permissions. Click Allow to use the microphone and camera. Optionally, click Run test to help identify potential technical issues with a pre-call test. To continue to the visit without completing the pre-call test, click Skip test.

Share File Before sending the file, verify the contents of the file can be shared with all participants currently in the telehealth visit. Click the Chat icon. The Chat panel opens. Click the attachment icon to browse and upload a file or drag and drop the file into the chat panel. All current participants in the visit can download the file by hovering over the more options icon and clicking Download file. Note: The option to remove the file is only available to the participant who sent the file.