eLabs Enrollment Guide

Choose eLab Partner

Review the Tebra eLab Partner List to choose which lab(s) the practice will use as an eLab partner.

Submit Connection Request

Once you determine which lab(s) to use as eLabs partners, fill out and submit a separate Tebra Lab Connection Request form for each lab chosen to set up an electronic interface with the lab. Lab connection approvals are not guaranteed, so it's recommended to prioritize your eLab partner choices based on labs where you have an established business relationship and send your patients the most.

The Enrollments Team will review and process the submitted request within 3 business days. After processing the request, the Enrollments Team will send the eLab enrollment request to the eLab vendor for review to establish a connection with the lab.

Follow-Up on Connection Request

Connection approvals are made solely at the discretion of the lab, and each lab has their own internal process for reviewing and approving new connections. The eLab vendor will review and process the eLab enrollment request within 4-8 weeks.

The Enrollments Team monitors the enrollment request while the lab and eLab vendor works together to establish the connection. Once the connection has been approved, the Enrollments Team will be notified of next steps and connection testing.

Notes:

• The Enrollments Team may not be notified by the lab or eLab vendor when a request is denied. If you have not received any updates within the standard turnaround time, follow-up with your lab representative for more information.
• For connection requests with labs that are not on the Tebra eLab Partner List, additional processing time may be required to integrate the lab's system into Tebra.

Go Live

After testing is completed, the Enrollment Team will notify you when your connection has been activated. You are now ready to create and submit eLab orders!

The next step for applicable staff members is to enroll and complete the eLab training course in Tebra University. This will help establish a streamline eLab workflow for the practice by guiding users on how to create and process lab orders from start to finish.

To get started, review Enroll for New eLabs Training. Share the help article with all staff members involved in the practice’s eLab workflow who need to complete the training course.

Tebra eLabs Partner List

Selecting a lab from the eLab Partner List can help expedite the connection process. Laboratories on this list have established connections with the eLab vendor and their systems have been configured to interface with Tebra.

You can request to connect with labs that are not on the Tebra eLab Partner List. However, additional processing time for the connection request may be required to integrate the lab's system into Tebra.

Best practices for choosing eLab partners:

• Pick labs where you currently do business and have an account
• Select labs where you send 10 or more orders per week
• Choose labs where you send your patients the most
• Opt for labs on the Tebra eLab Partner List
• Establish a maximum of three initial eLab partners