eLabs Migration FAQs

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Updated: 11/05/2024 | Views: 869

Answers to the most common electronic labs (eLabs) migration questions.

Question	Answer
What is the eLabs migration?	The eLabs migration process involves switching the practice’s old eLab vendor to our new eLab vendor for a new eLab experience. Labs (e.g., Labcorp) will need to convert the practice’s lab account from the old vendor connection to the new vendor connection. This is done on the back-end by the lab and once completed, Tebra will be notified and enable the new eLab experience for the practice.
Will my lab(s) automatically migrate to the new lab experience?	If a new end user license agreement (EULA) is required by Labcorp, the EULA pop-up window will display in the new eLab experience. Sign the agreement to process eLab orders with Labcorp using the new eLab experience. If a new EULA is not required, Tebra will work with the new eLab vendor to complete the migration process.
Who do I contact if I have questions about the EULA?	Reach out to your lab account manager for further assistance.
Will Labcorp automatically migrate to the new lab experience?	No action is required from you to access the new eLab experience with Labcorp. The migration will happen automatically and the new eLab experience will be enabled in your practice. A Labcorp assigned Project Manager will reach out to your practice within 1-2 weeks to schedule a Go Live Migration call with the practice contact the lab has on file. On this call, the practice will be asked to perform a round-trip test in the new eLab experience. Practices can continue to send eLab orders as normal prior to the Go Live Migration call and completing the round-trip test. However, the lab results will not be sent to Tebra until the round-trip test is completed.
What is a round-trip test?	A round-trip test takes approximately 30 minutes to complete and requires the practice to create a test eLab order in Tebra using the new eLab experience to send to the lab (e.g., Labcorp). The lab completes the eLab order and verifies the results are received in Tebra.
How does the new lab experience differ from the old lab experience?	Tebra's new eLabs ordering system features a user-friendly interface that seamlessly integrates clinical information, minimizing redundant data entry and increasing first-time submission rates with the capability to build lab test/diagnosis favorites based on machine learning. Additionally, it now offers the ability to submit radiology and imaging orders. Review Process eLab Order or watch Video: eLabs Migration - New eLab Experience Training to learn more about the new lab experience.
Will my current lab preferences move over to the new lab experience?	Favorites and orders of convenience previously set up will not move over to the new lab experience. The new lab experience offers providers the ability to search for lab tests or select from the recently ordered test. The list will automatically display tests frequently or recently ordered by the practice. Review Process eLab Order to learn how to select tests frequently or recently ordered by the practice.
Will I be notified when the lab has successfully migrated?	No. Tebra will notify you via email when the migration will start for your practice. The migration process will be completed by end of day stated in the email and the new eLab experience will be ready for the practice to use on the next business day. Review Process eLab Order or watch Video: eLabs Migration - New eLab Experience Training to learn how to create an eLab order with the new experience.
Who do I contact if I have questions about the migration?	Contact Customer Care for assistance.
What will happen to my patients’ outstanding lab orders from the old lab experience?	eLab results will come through the new lab vendor and Tebra will attempt to match the lab results to the original order in our system. We will first attempt to match the results to the original ordering provider. Then, we will search based on the patient name, date of birth, and gender. If we cannot find the patient, the lab result will populate in the Unmatched tab in the Labs/Studies page. These results will need to be manually matched to a patient and ordering provider. If we can find the patient, the system will attempt to match the results to the test or set of tests that were ordered for the patient. If we can match the patient with the results, the lab results display in the Results Available tab in the Labs/Studies page for the provider to review and sign. If we cannot match the patient with the results, the lab result will populate in the Unmatched tab in the Labs/Studies page. These results will need to be manually matched to a patient and ordering provider.
Why am I getting duplicate lab order results?	After the migration is complete, you may see some lab orders have a Pending results status even though the order is in a Results Ready status. When reviewing the lab order, you will only be able to review and sign off on the new results that are received, the old results will continue to stay in the Pending status until the original lab is marked as cancelled or an error. It is recommended to review and sign the eLab results when they are received to move the lab order to the Recently Signed tab.
Who do I contact if I have questions about creating a new lab order or lab order related issues?	Review Process eLab Order or watch Video: eLabs Migration - New eLab Experience Training to learn how to create a new eLab order. If necessary, contact Customer Care for additional assistance.