eLabs Migration FAQs

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Updated: 08/15/2024 | Views: 172

Answers to the most common electronic labs (eLabs) migration questions.

Question	Answer
What is the eLabs migration?	The eLabs migration process involves switching the practice’s old eLab vendor to our new eLab vendor for a new eLab experience. Labs (e.g., Labcorp) will need to convert the practice’s lab account from the old vendor connection to the new vendor connection. This is done on the back-end by the lab and once completed, Tebra will be notified and enable the new eLab experience for the practice.
Will my lab(s) automatically migrate to the new lab experience?	If a new lab data management agreement (LDM) is required by the laboratory, your lab account manager will be in touch to send the new LDM agreement to sign. Please sign and return the agreement within 10 business days to prevent delays. After the LDM is signed, the lab will notify the new eLab vendor to start the migration process. If a new LDM is not required, Tebra will work with the new eLab vendor to complete the migration process.
Who do I contact if I have questions about the LDM?	Reach out to your lab account manager for further assistance.
How does the new lab experience differ from the old lab experience?	Tebra's new eLabs ordering system features a user-friendly interface that seamlessly integrates clinical information, minimizing redundant data entry and increasing first-time submission rates with the capability to build lab test/diagnosis favorites based on machine learning. Additionally, it now offers the ability to submit radiology and imaging orders. Review Process eLab Order or watch Video: eLabs Migration - New eLab Experience Training to learn more about the new lab experience.
Will my current lab preferences move over to the new lab experience?	Favorites and orders of convenience previously set up will not move over to the new lab experience. The new lab experience offers providers the ability to search for lab tests or select from the recently ordered test. The list will automatically display tests frequently or recently ordered by the practice. Review Process eLab Order to learn how to select tests frequently or recently ordered by the practice.
Will I be notified when the lab has successfully migrated?	No. Tebra will notify you via email when the migration will start for your practice. The migration process will be completed by end of day stated in the email and the new eLab experience will be ready for the practice to use on the next business day. Review Process eLab Order or watch Video: eLabs Migration - New eLab Experience Training to learn how to create an eLab order with the new experience.
Who do I contact if I have questions about the migration?	Contact Customer Care for assistance.
What will happen to my patients’ outstanding lab orders from the old lab experience?	eLab results will come through the new lab vendor and Tebra will attempt to match the lab results to the original order in our system. We will first attempt to match the results to the original ordering provider. Then, we will search based on the patient name, date of birth, and gender. If we cannot find the patient, the lab result will populate in the Unmatched tab in the Labs/Studies page. These results will need to be manually matched to a patient and ordering provider. If we can find the patient, the system will attempt to match the results to the test or set of tests that were ordered for the patient. If we can match the patient with the results, the lab results display in the Results Available tab in the Labs/Studies page for the provider to review and sign. If we cannot match the patient with the results, the lab result will populate in the Unmatched tab in the Labs/Studies page. These results will need to be manually matched to a patient and ordering provider.
Why am I getting duplicate lab order results?	After the migration is complete, you may see some lab orders have a Pending results status even though the order is in a Results Ready status. When reviewing the lab order, you will only be able to review and sign off on the new results that are received, the old results will continue to stay in the Pending status. It is recommended to review and sign the eLab results when they are received to move the lab order to the Recently Signed tab.
Who do I contact if I have questions about creating a new lab order or lab order related issues?	Review Process eLab Order or watch Video: eLabs Migration - New eLab Experience Training to learn how to create a new eLab order. If necessary, contact Customer Care for additional assistance.