A2P Registration Rejections
To protect patient messaging and ensure texts are not blocked or filtered, practices must register for Application-to-Person (A2P) messaging. Transitioning Tebra messaging communication to A2P compliance, ensures better deliverability, improved patient trust, and compliance with industry regulations.
Practices may receive a rejection during the A2P registration process when the submitted information does not meet compliance requirements (e.g., incorrect business information, missing website information). Certain rejections must be corrected and resubmitted by the practice to continue with the registration process. Specific rejections will require assistance from the Customer Care Team to resolve the rejection.
Access A2P RejectionSystem Administrators and providers can also access the A2P rejection from the Message Center summary window, Message Center, and Patient Message History by clicking Resubmit or Contact Support in the notification.
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Review A2P RejectionReview the rejection message to determine how to proceed.
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A2P Rejection Resolution
Learn how to correct an A2P rejection.
| Rejection Reason | Description | Resolution |
| Tax id does not match with the company name or business type | The submitted legal business name and Tax ID does not match IRS documentation. | To prevent further rejections, review the practice's IRS statement, EIN confirmation letter, and/or business license. Then, resubmit the registration form using the exact Tax ID, legal company name, and business type on the documents. |
| IRS tax exempt subsection status not found. | The submitted business type (non profit) does not match IRS documentation. | To prevent further rejections, review the practice's IRS statement, EIN confirmation letter, and/or business license. Then, resubmit the registration form with the correct business type. |
| Legal business address does not match | The submitted legal business address does not match IRS documentation. | To prevent further rejections, review the practice's IRS statement, EIN confirmation letter, and/or business license. Then, resubmit the registration form using the exact information on the documents. |
| The website provided is inaccessible, does not exist or is in an error state. The brand website must be able to be accessed for appropriate review. | The submitted website URL cannot be accessed (e.g., cannot find server). | To prevent further rejections, review the submitted website to ensure the link is accurate and is publicly available. If the business does not have a website, enter the Tebra Care Connect profile link or a social media profile link (e.g., Instagram, Facebook) with details that match the business's information. Then, resubmit the registration form with the updated URL. |
| The website provided is lacking sufficient information about the practice and it’s services. The website should be fully operational and include sufficient information about the practice, and should reflect your patient-facing practice name. | The submitted website information does not match the business's information. | To prevent further rejections, review the submitted website to ensure information about the practice matches the business's information and references the patient-facing practice name. Then, resubmit the registration form after the website has been updated. |
| Your A2P registration was not approved and required further review. The following rejection code was sent by TCR: T9999. | The practice has submitted the A2P registration form three times and received another rejection. | The form cannot be resubmitted in-app after a third rejection. Contact Customer Care for further assistance. |